Terms of Agreement

1. Services Provided

This agreement pertains to the mobile valeting and detailing services provided for supercars and prestige cars at the customer’s specified location by Super Cars Valeting (“the Service Provider”).

2. Deposit and Payment

A non-refundable deposit may be agreed to secure the booking. An invoice can be sent with bank payment details on it. The remaining balance is payable upon completion of the services on the scheduled day (“Completion Day”).

3. Cancellation Policy

If the customer is unavailable or cancels the service on the Completion Day, the deposit will serve as a cancellation fee. To avoid forfeiture of the deposit, the customer may reschedule the appointment with a minimum of notice of 10pm the proceeding day prior to the scheduled service, or if the booking is made on the same day of service, a notice of 3 hours for rescheduling, or cancellation.

4. Rescheduling

Appointments can be rescheduled without penalty, provided that the Service Provider is notified at least before 10pm the previous day by 10pm in advance of the scheduled service day, or 3 hours in advance of the booking having been made on the day of service.

5. No-Show Policy

In the event that the Service Provider arrives at the specified location and the customer fails to present the vehicle for servicing, the deposit will be retained as a no-show fee.

6. Weather Conditions

The Service Provider reserves the right to reschedule services due to severe weather conditions that could compromise the quality of work or the safety of the personnel.

7. Liability

The Service Provider shall not be liable for any pre-existing damage to the vehicle and is only responsible for damages limited to twice the amount of work charged, but in any event not exceeding the amount of £500, where it is directly caused by the services rendered.

8. Valuables

The customer is advised to remove all valuables from the vehicle prior to servicing. The Service Provider will not be responsible for loss or damage to personal belongings left in the vehicle.

9. Right to Refuse Service

The Service Provider reserves the right to refuse service at the service provider’s discretion to any vehicle for any reason including one that may pose a health risk due to extreme uncleanliness or infestation.

10. Satisfaction Guarantee

If the customer is dissatisfied with the service, they must report the issue to the Service Provider on the day of service, but in any case not exceeding 24 hours of the service completion for a resolution.

11. Jurisdiction

This agreement shall be governed by the laws of United Kingdom, and any disputes arising shall be resolved exclusively in the courts of United Kingdom.

12. Amendments

The terms of this agreement may be amended or updated by the Service Provider as necessary, with proper notice given to all existing customers.